Data Sharing
We share your data only with payment processors (DANA, OVO, GoPay, QRIS) and compliance partners. No marketing third parties or data brokers.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built bersama138 around your account security and data protection. Every transaction through DANA, OVO, GoPay and QRIS is encrypted. Your personal information stays private, and we're transparent...
Data EncryptedQRIS SecureAccount ProtectedPayment SafePrivacy First
Our Privacy Commitment
bersama138 collects and processes your personal data only to deliver account services, process payments through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported regions. We do not sell your information to third parties. Your data is stored securely and retained only as long as necessary. You have the right to access, correct or request deletion of your personal
information at any time. Our privacy practices align with Indonesian data protection standards and international best practices.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Privacy Questions? We're Here
Team online
Email Support
Reach our privacy team at [email protected] with any data concerns, access requests or deletion inquiries. We respond within 48 hours.
Live Chat
Open the chat widget in your account dashboard to ask about how your data is used, stored or shared. Available during business hours.
Account Settings
Manage your privacy preferences directly in your account. Update contact details, review login history and control communication frequency.
WHY VISITORS TRUST US
Privacy Standards We Follow
Encryption Standard
All data in transit and at rest uses TLS 1.3 and AES-256 encryption. Payment details are tokenized and never stored...
Third-Party Audits
We undergo annual security audits by independent firms to verify encryption, access controls and data handling practices across all systems.
Payment Compliance
DANA, OVO, GoPay and QRIS transactions comply with Bank Indonesia and OJK guidelines. We maintain PCI DSS standards for payment...
Data Minimization
We collect only the information needed to verify your identity, process payments and deliver account services. No unnecessary data is...
Breach Response
If a security incident occurs, we notify affected users within 72 hours and provide guidance on account protection steps and...
Staff Training
All bersama138 employees handling personal data complete quarterly privacy and security training. Access is role-based and logged.
BENCHMARKED
How Our Privacy Stacks Up
Retention Period
Account data is kept for the duration of your membership plus 7 years for tax and regulatory compliance. You can request deletion anytime.
Cookie Policy
We use session cookies for account security and analytics cookies to improve your experience. You can disable non-essential cookies in settings.
Location Data
We collect your IP address and device location to verify account access and prevent fraud. This data is not shared with advertisers.
Communication Consent
We send account alerts and payment confirmations by default. Marketing emails require your opt-in. Unsubscribe anytime from your preferences.
Children's Privacy
bersama138 is for users 18 and older. We do not knowingly collect data from minors. If we discover underage use, we close the account immediately.
Policy Updates
We notify you of material privacy changes 30 days in advance via email. Continued use after the update date means you accept the new terms.
AT A GLANCE
What Defines Our Privacy Approach
Transparent Practices
We explain exactly what data we collect, why we collect...
User Control
You control your privacy settings, communication preferences and data visibility...
Secure Payments
DANA, OVO, GoPay and QRIS transactions are protected by bank-level...
No Selling Data
We never sell, rent or trade your personal information to...
Fast Response
Privacy requests—access, correction, deletion—are processed within 14 days. Contact our...
Compliance Ready
Our privacy framework aligns with Indonesian regulations and international standards...
Privacy Questions Answered
Payment data is encrypted end-to-end and tokenized immediately. We never store your full card or wallet details. DANA, OVO, GoPay and QRIS handle the actual transaction securely on their own servers.
Yes. Go to Account Settings, select Privacy, and choose Export Data. We'll compile your profile, transaction history and preferences into a file within 7 days.
We retain account data for 7 years to meet tax and regulatory requirements in supported regions. You can request earlier deletion, though some records must be kept by law.
We use session cookies for security and analytics cookies to improve your experience. Essential cookies cannot be disabled, but you can turn off marketing and analytics cookies in your privacy settings.
No. We never sell, rent or trade your personal information. We share data only with payment processors and compliance partners required to deliver our service.
We notify all affected users within 72 hours with details of the breach, steps to protect your account and resources available. We also report to relevant authorities as required by law.
Email [email protected] with your account details and deletion request. We'll process it within 14 days, except for records we must retain for legal or tax compliance.